Shipping & returns USA
Shipping & Returns (USA)
1. Direct Delivery from Our Workshop
Every EFEL support is handcrafted in our family workshop in the Czech Republic and shipped directly to your doorstep in the United States.
- Flat Rate Shipping: $10 USD (Fully insured, nationwide)
- Transit Time: Approximately 10 business days to most US locations.
- Fast Processing: Orders are hand-inspected and dispatched within 48 hours.
🇺🇸 No Hidden Fees: We handle all customs formalities and import duties for you. The price at checkout is the final price. You will receive your EFEL support with no additional taxes or administrative fees due upon arrival.
Tracking & Customs:
Once your package clears US Customs (usually within 24–72 hours), it is handled by USPS. While we monitor every shipment, local recipients often have the best success getting real-time updates directly from their local USPS branch using the provided tracking number.
2. 30-Day Risk-Free Trial
We want you to experience the acoustic freedom of EFEL without worry. You have 30 days from the delivery date to test the support on your instrument.
- Full Refund: If it’s not the perfect fit, we will refund the full product price.
- Easy Return: Contact us at efel@efelmusic.com for return instructions.
- Affordable Return Shipping: Because EFEL supports are incredibly lightweight (under 2 oz), they can be returned in a simple padded envelope for a very low cost.
3. 5-Year Craftsmanship Warranty
We stand behind every piece we make. Your EFEL comes with a 5-year warranty covering the structural integrity of the frame and the quality of our craftsmanship.
Still have questions?
Check our Selection Guide or reach out at efel@efelmusic.com